Key Account Manager

Key Responsibilities

• Own the ongoing strategic relationship with non‑clinical customers in key NHS and Private Groups.
• Develop specific Key account plans & routes to market, focusing on market‑share gain and income acceleration.
• Lead the Integrated Account Team actions and activities.
• Identify opportunities for Value partnerships, support deal architecture, and lead the deal contracting process, ensuring IAT awareness at all stages.
• Understand the customer environment, identifying J&J capabilities that unlock growth (product, S&S, digital and capital).
• Construct FPC proposals and own related compliance.
• Pitch to non‑clinical & clinical stakeholders, demonstrating negotiation expertise and challenger mastery.
• Deliver quarterly reviews with account and contract management, including price/volume variance and framework banding sign‑ups.

• Notable presence and ability to design solutions across all levels in the GB/Ire markets.
• Strong commercial acumen with NHS experience.
• 10+ years in sales management, project management or consulting within Life Sciences/healthcare, medical device industry, or NHS/private sector.
• Proven ability to deliver multi‑layer “deal making” in healthcare.
• Customer‑facing skillset with incisive thinking and strong communication.
• Ability to structure, manage and deliver change in a matrixed environment.

• University degree in business administration, marketing & communications, hospital management, life science, public administration or related fields (preferred but not essential).
• At least 10 years of experience in healthcare, including a successful sales track record at key/strategic accounts.
• Experience leading integrated multi‑level teams across diverse business stakeholders without formal authority.
• Strong project management skills and process‑oriented work approach.
• Entrepreneurial mindset with a customer‑centric value‑driven approach.
• Excellent written and verbal communication in local language(s) and English.
• Data analysis skills and ability to draw actionable conclusions.

• University degree from a reputable institution.
• Successful sales background and/or commercial management experience.
• Experience in Process Excellence and commercial deal making.
• Experience managing complex revenue‑generating projects.
• High‑level English fluency.

• Act as a role model for J&J Credo values at all times.
• Maintain familiarity with personal Health & Safety responsibilities.
• Adhere to UK Safe Fleet Policy, Healthcare Compliance Policies and all Company policies.
• Ensure compliance with the Company’s product complaint process.
• Willingness to travel and attend meetings as required.

Location:

United Kingdom (open to candidates based anywhere within the UK).

Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident.