Account Manager

Our client are an engineering driven company, specialising in magnetics, targeting high technology applications in aerospace, defence, motor sport, medical and other industrial markets. They work on technically demanding, low-volume, high-value engineering projects where quality, accuracy, communication and delivery matter.

They are looking to add an Account Manager to their team.

We are looking for an Account Manager to take ownership of customer enquiries, quotations, quote follow-up and account development.

You will become the commercial link between our clients customers, Production and the wider business.

You will manage enquiries from the moment they arrive, understand what the customer needs, prepare quotations within agreed authority levels, follow opportunities through, support order handover, keep customers informed and help develop repeat business.

It is about understanding technical requirements, asking the right questions, communicating honestly and helping customers trust our client with difficult engineering work.

• Managing customer enquiries from first contact through to quote, order or close.
• Reviewing drawings, specifications, quantities, materials, tolerances and delivery requirements.
• Preparing clear and accurate quotations within agreed authority levels.
• Following up quotations properly and keeping opportunities moving.
• Developing existing customer relationships.
• Identifying repeat work and future project opportunities.
• Working closely with Production & Engineering before delivery commitments are made.
• Supporting smooth handover from quote to order.
• Keeping customer and quotation records accurate.

You will probably come from an engineering, manufacturing, estimating, technical sales support or account management background.

You do not need to know everything on day one, but you must be comfortable around engineering detail and willing to learn how our client prices, plans and delivers specialist work.

• Ask sensible technical and commercial questions.
• Prepare, or develop into preparing, accurate estimates and quotations.
• Speak confidently with customers, engineers and production teams.
• Follow up properly without being pushy.
• Stay calm when priorities change.
• Be honest when something needs checking.
• Protect the customer relationship without making promises our client cannot keep.