Outbound Sales Agent; Night Sales

Job Title: Outbound Sales Agent (Night Sales)

Location: Sheffield, UK (fully office-based)

Working hours: 3:00PM - 2:00AM / Mon
- Sun (rota basis)

As an Outbound Sales Agent (Night Sales) you will be working with warm leads across both the US & UK markets on behalf of our premium e-commerce health, wellness & lifestyle brands. You will be responsible for contacting customers who've previously purchased from us but haven't been active in a while, customers who have recently purchased from us to fulfil additional orders or transfer to subscription orders and customers who have been on the retailer's website to build an order but did not complete it and checkout to purchase.

It is your responsibility to take control of the call to maximise the potential of the customer and their purchases, to increase revenue and tailor the products to ensure the customer's satisfaction and meet the customer's needs across our brands, through the use of cross‑selling and up‑selling with unique offers and deals the customer can't find through other channels.

• Make high-volume outbound calls to existing US & UK based customers who've previously engaged with our brand either online or via phone.
• Building trust and rapport through authentic, value-driven conversations whilst delivering a top quality customer service.
• Understand customer needs through effective questioning, active listening and recommending the right products to suit your needs and find out the customer's goals from purchasing our products.
• Own your pipeline — manage accounts, track activity, and spot opportunities to grow revenue amongst your customers.
• Have autonomy of your activity - dialing across all data-sets and brands to ensure you're effectively reaching your KPI's.
• Hit and exceed personal and team-based sales targets.
• Feed insights and objections back to the wider sales team and management to refine our strategies and pipelines of data.
• Stay organised and accurate when using our CRM and systems to record call outcomes and sales.
• Have a strong knowledge of all products and services we offer to customers across our brands.

• 2+ years of outbound phone-based sales experience.
• Experience working with US based customers would be advantageous.
• Strong relationship-building and communication skills whilst remaining professional and personable.
• Comfortable selling without a script and handling objections with confidence.
• Fluent, professional English and a confident and personable phone presence.
• Motivated, resilient, and coachable — especially when the day gets tough.
• Tech-savvy with solid CRM/data entry skills to accurately process sales and information.

You will receive a basic salary of £28,000 per annum (37.5 hours per week - including 30min paid & 30min unpaid break per day). The role also comes with an uncapped bonus structure paid to you one month in arrears.

You will be working on a rota basis between the hours of 3:00PM & 2:00AM (Mon
- Sun).

Shift changes can be negotiable at the manager's discretion.

• Be part of a growing, high-energy team that actually celebrates wins.
• Work in a culture that values performance, personal development, and fun.
• Overtime offered at an increased rate of pay.
• A trusting and encouraging working environment.
• One free product of your choice every month from our UK brands.
• Private kitchen within the office providing free fruit, snacks & beverages.
• City centre based location with excellent transport links for both bus and train within a 5 minute walk.

Unity Connect, established in 2021 is a Multi-Brand Customer Experience Contact Centre, based in the heart of Sheffield. We specialise in providing exceptional, tailored customer service across a wide range of brands, ensuring a seamless experience for brands and their customers. Our dedicated team is here to deliver personalised support with professionalism and care, helping to elevate our brand's customer interactions.

With a focus on innovation and efficiency, we offer flexible solutions designed to meet the unique needs of each client. We are the voice of our brands, creating lasting impressions and positive customer experiences every day.