Sales Support Executive

Job Title:

Sales Support Executive

Location:

Sheffield
Salary: c £35,000
The Client
Our client is an engineering-driven company specialising in magnetics. It serves high-technology applications in aerospace, defence, motor sport, medical and other industrial markets. Its work is technically demanding, low-volume and high-value, where quality, accuracy, communication and delivery matter.
They are looking to add a Sales Support Executive to their team.

The Role of Sales Support Executive
As Sales Support Executive, you will be the first point of contact for customer enquiries. You will keep quotations and orders moving smoothly through the business.
You will log and acknowledge enquiries, gather the technical and commercial details needed to quote, help prepare quotations, and follow them up. Once an order is won, you will help hand it over to Production and keep the customer updated through to delivery.
This is a busy, detail-focused role. It suits someone who likes being organised, is comfortable around engineering information, and wants to build customer relationships in a specialist technical environment.
What You Will Be Doing
Responding to incoming customer enquiries by phone and email.
Logging enquiries and gathering drawings, specifications, quantities, materials, tolerances and delivery requirements.
Preparing quotations, or helping prepare them, accurately and on time.
Following up quotations and keeping opportunities moving.
Processing customer orders and supporting a smooth handover to Production.
Liaising with Production and Engineering on lead times and delivery dates.
Keeping customers updated on order progress.
Keeping customer, quotation and order records accurate.
Supporting the sales team with account management and repeat business.

What We Are Looking For
You will probably come from a sales support, sales administration, customer service, estimating or order processing background, ideally in engineering or manufacturing.
You do not need to know everything on day one. But you must be comfortable around engineering detail and willing to learn how our client prices, plans and delivers specialist work.
You will need to be able to:
Stay organised and accurate with a high volume of enquiries and paperwork.
Ask sensible questions to get the information a quote needs.
Communicate clearly and professionally with customers, engineers and production teams.
Follow up properly without being pushy.
Stay calm when priorities change.
Be honest when something needs checking.
Use Microsoft Office and business systems confidently.
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