Employability Coach

Employability Coach - Fixed Term Contract - 10 months

Location:

Sheffield

Salary: £33,055

Reporting to the Community Investment Manager, the Employability Coach will be responsible for providing employment and training advice and guidance to customers, working with them to understand the barriers and challenges they face and their ambitions for the future. Helping them to identify the skills and tools they need to seek employment or training now or in the future.

What you’ll be doing

Working with customers from across the Customer Services Directorate, including Independence and Wellbeing and Neighbourhoods

Conducting 1:1 sessions coaching sessions, in schemes, homes and virtually.

Running drop in sessions within I&W schemes and community centres

Delivering employability / pre employment workshops/ courses

Signposting to other agencies through appropriate referral routes

Empowering front line colleagues to provide ‘in the moment support’ and generate more referrals to our team

Supporting the delivery of funded programmes when required and relevant

Aligning service delivery with the aims and objectives of the Community Investment and Sustainable Neighbourhoods strategies, as well as the principles stated within the Community Investment model.

What you’ll need

Relevant professional qualifications / memberships (Institute of Customer Service Qualification, IAG level 3 or 4 qualification) or relevant working experience.

Organisation and ability to time-manage workload

Able to deliver a high standard of customer service

Experience of working in an employment and skills related field and / or Welfare to Work sector is essential for this role

Experience of delivering 1:1 support to customers around employment and training

Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence

Ability to engage and build relationships with potential or trusted partner agencies or organisations, developing appropriate contacts and future networking opportunities

Experience of providing training and peer to peer support to effectively share specialist knowledge and learning

Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you

You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.

Excellent communication and customer service skills

Knowledge of providing employability support or similar

Knowledge or experience in coaching practices

Good networker, with the ability to build relationships with relevant partners and stakeholders.

Good IT skills

To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;

To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;

To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;

To observe all policies / procedures / working practices / regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

To undertake appropriate training and staff development.

To identify and develop individual contribution in the delivery of the Great Places competency framework

What we give you in return for your hard work and commitment

Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)

WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to…