Registration Renewals Officer

The Role

Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.

We are looking for customer focused and conscientious officers to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate. The team also provides advice and guidance to all people who contact Social Work England.

Successful candidates will play a key role in delivering a high-quality registration and advice service to social workers and the public.

Please note this is a rolling advertisement and will remain open until the role is filled, we may withdraw the vacancy at any point should an appointable candidate be identified. If you are interested in this role, please submit your full application at your earliest convenience to maximise your chances of being considered.

• Act as the primary point of contact for Social Work England, providing consistent and high-quality customer service. You will need to make independent decisions about when to escape issues of public protection and organisational reputation by taking ownership of enquiries and applying sound judgement.
• Assess and process applications for renewals through effective case management, carried out within key performance indicators (KPIs) and service level agreements (SLAs).
• Ensuretimelyassessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
• Identify, request, and obtain information relevant to the renewals process. Actively manage and follow-up requests in a respectful and sensitive manner.
• Develop andmaintaineffective working relationships with internal and external stakeholders by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
• Manage large quantities of personal and sensitive information in accordance withdata protection legislation and our data management policies and procedures.
• Ensure the accuracy and integrity of the Register of Social Workers in Englandin accordance with
  
  Part 3 of the Social Workers Regulations (2018).
• Collect payments for renewal to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received.
• Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs).
• Ensure complaints are responded to effectively and efficiently in accordance with Social Work England’s complaints policies and procedures.
• Be a change champion,assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance, and communications.
• Carry out any such other reasonable duties as may be assigned from time to time.

• Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information clearly in telephone discussions or written correspondence.
• Ability to work well in a team with a proactive, collaborative, and reliable approach to teamwork, and strong personal resilience.
• Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
• Ability to work under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing…