Support Engineer

Job Description

Support Engineer

Contract: Full-time, permanent

Team: Global Development Lab

Office

Location:

UK Remote

Our Software Engineers design and implement web applications using popular technologies including C# .NET Core and Typescript. As a core member of the team you will play an integral part in the design, implementation, and delivery of new features and applications. You will make key contributions and be involved in decision making regarding the technical direction of our products.

You’ll participate in the problem definition and solution process with a diverse group of Engineers, designers and business owners from around the company.

• What your day will look like:
• Support and maintain .NET web apps and APIs
• Support UI/UX using Angular or React
• Evaluate defect reports and analysis their effect system
• Review system errors to identify and rectify potential defects
• Collaborate with various teams within the business and in IT, to ensure the development is consistent with requirements.

The Fragomen Global Development Lab (GDL) is an innovation group within Fragomen focused on developing and supporting technology solutions targeting business travel, mobility, and cross border employment compliance.

Essential criteria:

• Experience with SQL and No
  
  SQL databases
• Experience with #C or similar languages
• Experience with Angular or similar frameworks
• Experience in ASP.NET
• Experience in Git Repository branch management
• Knowledge in working with various design patterns e.g. MVVM
• Excellent communication skills - both verbal and written are MUST
• Sound knowledge of the SDLC and CI/CD process
• Strong data analysis and troubleshooting skills
• Demonstrated critical thinking skills, using logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions or approaches to problems.
• Proven experience in handling multiple deliverables efficiently

*Some overtime will be required, and the candidate must be available to work off-hours on evenings and weekends as needed.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and…