Delivery Operation Specialist - Mandarin Speaking

About Hungry Panda

Hungry Panda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders.

Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.

Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team.

We work hard, play hard, and – of course – keep our workforce fed and happy!

• Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency.
• The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency.
• Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases, which require timely feedback from the assigned department and area head.
• Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency
• Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records.
• Monitor abnormal risk orders to ensure their accuracy and validity.

To record and hand over legacy orders, to ensure that the customer service of the succession understand all aspects of the legacy orders

• Excellent presentation skills in English / Chinese.
• Customer service skills.
• Competent in Word/Excel.
• Multitask skills.
• Could socialize with people with different backgrounds.
• Legal Consciousness is sensitive.

Work Location:

In person