Operations Supervisor

Operations Supervisor
JR111297

Sheffield

Sheffield

Operations

Permanent - Full Time
About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Supervisor to join our Sheffield - Olive Grove depot. This is a full time permanent position.

The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework.  You will also be required to Identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and provide updates and escalate key issues or concerns to the line manager.

Key accountabilities:

Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence

In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.

Support driver queries in a timely manner and oversee driver reporting

Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS  GUI system

Maintain accurate records for all aspects of operational standards and performance

Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance

Ensure drivers are allocated the correct vehicle and leave the depot on time

Deal with telephone queries and support the satisfactory resolution of customer queries

Ensure a comprehensive hand-over and coordination across shifts

Manage the collection of cash from depots in line with company procedures

Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.

Carry out investigations of incidents and prepare reports detailing findings and recommendations

Work alongside depot operational and engineering team members, fostering excellent working  relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers

Ensure an effective working relationship with recognised trade union representatives and officials

Comply with requisition to pay procedures and delegated authorities

Other duties commensurate with the role as may be deemed appropriate by the line manager

Skills/Experience Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).Excellent computer skills

Professional knowledge of Road Traffic Act and Employment legislation

Ability to lead and inspire people to seek and follow operational best practice.

Knowledge of employment legislation

Excellent planning and prioritising

Self motivated with a positive approach to change

Customer focus

Rewards

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