Sr. Director, Analyst - AI​/Agentic Systems in Digital Workplace MS Copilot; Re

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives.

They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.

As a Gartner analyst within the Enterprise Applications team for IT Leaders and Technical Professionals, you will shape industry perspectives on the future of the digital workplace and critical dependencies (including tools, systems, workflows and skill disciplines) necessary for organizations to transition from early AI experimentation toward realizing measurable, AI-driven business value.

Your role involves leading collaborative research focused on major enterprise AI assistant and agentic vendors (e.g., Microsoft, Google, OpenAI, Amazon, Anthropic) and their products to deliver actionable guidance regarding their product capabilities, platform maturity, security controls, and integration approaches to scale AI across the workforce.

• Create innovative, thought provoking, and highly leveraged “must-have insights” content
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
• Demonstrate thought leadership in establishing insights positions across a team of analysts
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
• Support BTI and Sales:
  Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
• Provide high quality and timely content peer review
• Build credibility as an industry expert to represent Gartner insights, methodology and strategy
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
• Be a mentor and a coach by supporting more junior team members
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

• Bachelor's degree or equivalent experience;
  Graduate degree preferred
• 12+ years of relevant field or industry experience
• Experience and expertise in:
• The technology and industry market, major vendors and products (e.g., Microsoft’s M365 Copilot, Copilot Studio, Foundry and Agent 365; Google’ Gemini Enterprise and Vertex AI; Open AI’s ChatGPT Enterprise and Agent Kit)
• Digital workplace and end-user computing modernization, with a specific focus on the integration of AI
• Managing AI systems architecture, implementation, integration, and orchestration processes
• Evaluating and/or embedding AI governance and risk controls across diverse business units to ensure secure, enterprise-wide adoption
• Demonst…