Front Desk​/Night Audit

Aiden By Best Western

Starting at $16.00/hr+ (Depending on Experience), Raises & Commission based on performance

Employment:
Part-Time 11pm-7am

Hours:

3 to 4 days a week.

• Extremely competitive wages
• Opportunities to grow within the company
• Employee Discounts at our hotels
• Company Profit Sharing
• Semi-annual cash incentives
• 401k match
• Additional benefits available for full-time team members include Medical, Telehealth, Dental & Vision, & more
• Team Member travel benefits
• On Demand Payment provides you with greater financial flexibility to manage unexpected expenses, providing you access to a portion of your earned wages prior to pay day

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by brand standards for level of service
• Identity & overcome guest issues quickly and attentively

• Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
• Processing credit card & cash transactions
• Coordinating with other departments for high level of service
• Daily Activity Reports and deposit drops
• Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming customer calls
• Sales skills for new reservations including rates and availability
• Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
• Approachable, hospitable demeanor when interacting with guests in person and over the phone
• Ensure guest security by following procedures set forth by the handbook
• Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
• Able and willing to perform other tasks that may be asked by management including flexible work hours