Case Manager Lead

Description

• OUR MISSION:
  To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION:
  We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

• Kindness:
  To demonstrate compassion and respect for all people.
• Leadership:
  To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency:
  To be open and honest in our relationships.
• Authenticity:
  To do what we say we do.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule:
  To treat all people as we ourselves would wish to be treated.

The Housing Case Manager Lead supports the Housing Case Manager Supervisor by assisting with the day-to-day operations of housing programs, including administrative compliance, client navigation, housing coordination, building and maintaining community partner relations and workshop facilitation. A key part of this role is helping generate and organize reports, supporting the team when the Supervisor is unavailable and understanding the housing grants inside and out.

This position plays a vital role in helping individuals and families experiencing homelessness achieve housing stability by supporting case managers, maintaining organized documentation, and ensuring strong relationships and communication across staff, landlords, and community partners.

• Maintain a caseload of Housing Grant-funded clients, providing all support services and prescribed activities to enable independence, such as Home Visits, case planning etc.

• Conduct/facilitate parenting classes with Housing Grant-funded families to help families grow their communications skills and parents increase their parenting skills
• As back-up to Case Managers, maintain communication and case support for clients when Case Managers are out of the office for extended periods
  
  As back-up to the responsible HCM, conduct Budgeting Class with Housing Grant-funded clients to help clients develop financial stability
• When needed, conduct Grant Intakes with prospective clients (all Housing Grants)
• Learn each current Housing Grant and support the team in meeting grant expectations

• Perform internal organization and grant file and systems reviews to ensure compliance with FOS and Grant policies and procedures
• Support staff in maintaining HMIS compliance by reviewing data for accuracy, flagging missing entries, and ensuring timely updates to client records
• Execute monthly HMIS reports, understand where deficits might exist and work with each staff member to ensure appropriate data is updated in a timely manner
• Audit Case Management files regularly to ensure compliance and readiness for internal or outside review
• Help organize data for grant reports, outcome tracking, and compliance
• Create and maintain library of Housing Client Success Stories for use internally or externally
• Keep visual trackers or spreadsheets updated with client progress and goals
• Help Case Managers track and meet deadlines (assessments, housing goals, case plans, follow-ups) to ensure ongoing compliance with Grant and FOS policies
• Work collaboratively with team to ensure follow-through and solutions-oriented approach to any data deficits
• As needed, work with HCMS to develop and track departmental Key Performance Indicators (KPIs)
• Review and maintain SharePoint documents regularly to ensure team has access to most up-to-date documentation

• Work with the HCMS to plan and schedule workshops and training for both clients and staff
• Work with the team to develop and maintain weekly training schedule (sessions occur post-team meetings)
• Gather feedback after classes, enter responses into tracking tools, and share helpful trends…