Intake Case Manager

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.
• OUR VISION: Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

• Golden Rule:
  To treat all people as we ourselves would wish to be treated.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership:
  To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity:
  To do what we say we do.
• Transparency:
  To be open and honest in our relationships.

It Takes All of Us to end homelessness.

Help individuals and families on their journey to stable housing and greater self-sufficiency by providing compassionate support, guidance, and personalized case management. In this role, you'll develop meaningful case plans, connect clients with community resources and housing programs, and help them secure affordable housing that aligns with their needs, budgets, and program guidelines. We're looking for someone who is resourceful, empathetic, and passionate about making a lasting impact in the community.

Bilingual Spanish/English skills are a plus and offer an additional opportunity to serve and connect with a diverse population.

• Serves as the first point of contact and “face” of the Housing Department, greeting clients in person, by phone, and via email.
• Manages incoming phone calls, voicemails, and walk-in (drop-in) clients, ensuring timely, respectful, and trauma-informed communication.
• Provides clear information on housing programs, services, and community resources.
• Intake Support & Referrals
• Conducts initial screenings to determine basic eligibility for housing programs and rental assistance via phone
• Distributes and explains applications, program requirements, and next steps.
• Refers clients to appropriate internal staff or external partner agencies when needed.
• Communicates with program expectations, including requirements and potential outcomes of committee decisions.

• Advocates on behalf of clients by presenting relevant information to committees for program consideration.
• Ensures client needs and barriers are clearly communicated to support fair and informed decision-making.
• Maintains a client-centered, respectful approach in all interactions.

• Manages and distributes housing-related email lists, updates, and program announcements.
• Coordinates communication between clients and case managers, ensuring follow-up and continuity of care.
• Assists with scheduling appointments and maintaining organized communication channels
• Bilingual Spanish/English skills are a plus; offering deeper connection with a diverse population.

• Maintains accurate and timely records of client interactions, referrals, and communications.
• Assists with basic data entry and documentation in systems as required (e.g., intake notes, logs).
• Supports reporting needs by collecting and organizing necessary information.

• Provides basic guidance and assistance with resumes, job searches, and employment resources.
• Helps connect clients to community services, including housing, employment, and supportive resources.
• Ensures…