Service Advisor
Job in
Shelby Charter Township, Macomb County, Michigan, USA
Listed on 2026-10-23
Listing for:
Kerner's Auto Service
Full Time
position Listed on 2026-10-23
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
- Locally Owned Business
- Team oriented environment
- Opportunity for Growth
- Flexibility
- Competitive Compensation
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Paid time off
Kerner's Auto Service, a family-owned repair facility serving the community since 1973, is looking for an experienced Service Advisor to join our team.
This position requires someone who can balance exceptional customer service, sales, communication, and organization in a high-pressure, fast-paced environment. You'll manage the customer experience from initial contact through vehicle delivery while working closely with technicians and management to keep work moving efficiently.
Responsibilities- Build strong, long-term customer relationships
- Review inspections, prepare estimates, present recommendations, and ask for the sale
- Maintain clear communication with customers and the shop throughout the repair process
- Manage multiple customers and repair orders in a fast-paced environment
- Follow established procedures for intake, documentation, follow-up, and delivery
- Take ownership of customer concerns and the overall customer experience
- Contribute to the continued improvement and development of the shop
You May Be a Great Fit If You:
- Have automotive service advisor or related industry experience
- Are confident presenting recommendations and selling needed repairs
- Stay organized and professional under pressure
- Communicate well with customers, technicians, and management
- Take ownership, follow processes, and work well as part of a team
- Want to contribute to the continued growth and success of the company
Monday-Friday, 7:30 a.m.
-5:30 p.m.
Starting at $75,000+ per year
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