Insurance Coordinator

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Dental Insurance Coordinator - Redwood Dental of Shelby

Redwood Dental of Shelby is seeking a detail-oriented and organized Dental Insurance Coordinator to join our front office team. This role is essential to keeping our hygiene department running smoothly by managing insurance verification, confirming hygiene appointments, and helping maintain a full and productive schedule.

• Insurance Verification:
  Verify patients' dental insurance coverage, eligibility, benefits, limitations, and remaining annual maximums before appointments.
• Hygiene Schedule Management:
  Take ownership of the hygiene schedule by confirming appointments, identifying openings, and helping fill cancellations.
• Appointment Coordination:
  Contact patients to confirm upcoming hygiene visits and assist with rescheduling as needed.
• Schedule Optimization:
  Proactively reach out to patients due for hygiene visits to maintain productive schedules for our hygiene team.
• Patient Communication:
  Explain insurance benefits and coverage information clearly and professionally.
• Front Office Support:
  Collaborate with the front desk team to ensure accurate patient information and smooth daily operations.
• Administrative Accuracy:
  Maintain accurate insurance information and documentation in the dental practice management system.
• Team
  
  Collaboration:
  
  Work closely with hygienists and office leadership to address scheduling gaps and support department goals.

• At least one year of experience verifying dental insurance required.
• Previous dental office or dental front office experience preferred.
• Familiarity with dental insurance terminology, benefit breakdowns, eligibility, and coverage limitations.
• Experience with dental practice management software preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and work independently.
• A proactive approach to filling schedules and maintaining an efficient hygiene department.

We are looking for someone who takes ownership of their responsibilities, anticipates scheduling needs, and follows through on insurance verification and patient outreach. The successful candidate will play a key role in supporting our hygiene team, improving schedule utilization, and providing a positive patient experience.

• Full-time or part-time available
• Schedule:
  
  Monday–Friday, with flexibility regarding working days.