Patient Coordinator

Shelby Township, Michigan, United States

Title:

Patient Coordinator

Practice:
Alamat Oral Surgery

Location:

Shelby Township, MI

Hours:

Monday 8:30 AM - 5:00 PM;
Tuesday 8:30 AM - 5:00 PM;
Thursday 8:30 AM - 5:00 PM;
Friday 8:00 AM - 4:00 PM

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

• Greet and welcome patients upon arrival
• Assist patients with check-in and check-out processes
• Provide information on clinic policies, procedures, and services
• Answer patient phone calls and address inquiries promptly and professionally
• Schedule and confirm patient appointments, ensuring optimal appointment utilization
• Monitor schedules for patient cancellations and follow-up with patients that need to reschedule
• Maintain and update patient records in the electronic health record (EHR) system
• Coordinate referrals, diagnostic tests, and follow-up appointments
• Verify patient insurance information and manage prior authorization processes
• Handle billing and payment processes, including collection of co-pays and outstanding balances
• Prepare and manage patient forms and documentation
• Other duties as assigned by the practice administrator
• Serve as a liaison between patients, healthcare providers, and other staff members
• Communicate effectively with clinical staff to ensure patient needs are met
• Facilitate communication regarding patient care plans and instructions
• Maintain a high standard of customer service and professionalism
• Address patient complaints and escalate issues to management when necessary
• Strive to create a positive and supportive environment for patients and their families
• Adhere to all healthcare regulations and privacy laws, including HIPAA
• Ensure patient confidentiality and security of sensitive information
• Follow clinic policies and procedures to maintain compliance with healthcare standards

Education:

• High school diploma or equivalency required

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable
• Proficiency in using electronic health record (EHR) systems and other office software
• Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently
• Excellent interpersonal and communication skills, with a patient-centered approach
• Detail-oriented and thorough in task execution
• Ability to work well under pressure in a fast-paced environment
• Team player with excellent collaboration skills

EOE statement:
We are an equal opportunity employer. We do not discriminate on the basis of any protected group status under applicable law. All candidates and employees are evaluated on their skills and qualifications.

Note:

This description focuses on the essential duties, responsibilities, and qualifications of the role. The organization reserves the right to amend or modify duties as necessary to meet business needs.

Disclaimer:
This posting is for informational purposes and does not constitute a contract of employment.