Pro Customer Service​/Sales

Pro Customer Service Sales – Shelby Township, MI

The Home Depot Pro Customer Service/Sales Team provides exceptional experience for professional customers, including contractors, property owners and commercial clients.

• Deliver an exceptional experience for professional customers.
• Support every stage of the Pro customer journey: order fulfillment, safe loading, product recommendations and tailored delivery solutions.
• Build and maintain professional relationships and proactively drive sales using product knowledge, loyalty programs and tailored recommendations.
• Provide outstanding service based on unique project needs, ensuring every Pro customer’s project is a success.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries or offer specialized paint and product knowledge.
• Collaborate with the team to maintain a clean, organized, safe environment, resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives and upholding the highest standards of customer service and safety.
• Use bilingual communication skills where preferred at certain locations.

• Strong product knowledge and sales drive.
• Excellent communication skills; bilingual preferred.
• Ability to build and maintain professional relationships.
• Work well in a fast‑paced, team‑oriented environment.
• Commitment to safety and store standards.

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industry: Consumer Services

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