Assistant Manager

Assistant Manager

Location: Shelby, NC

Department: Center Management

Compensation: Up to $70K ($50K–$55K base + up to 25% monthly bonus) + benefits

Travel: 8 weeks of paid training with travel and accommodations provided

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology. Our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started.

As the Assistant Manager, you’ll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will lead by example, coach team members, monitor quality and regulatory standards, and manage inventory, equipment, and supplies.

• Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention.
• Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance.
• Lead by example and coach team members in real time.
• Monitor quality, safety, and regulatory standards, supporting audits and inspections.
• Manage and maintain inventory, equipment, and supplies.
• Recruit and develop exceptional team members and foster a culture of growth and accountability.
• Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day’s priorities.

• High school diploma, GED equivalent, or higher education.
• 2+ years of supervisory or leadership experience.
• Ability to lift 50 lbs., sit or stand for extended periods, and work in cold environments (-40°C) for short periods.
• Ability to work both day and evening hours, weekends, holidays, and extended shifts as needed.

• A Reliable Problem Solver – You take ownership, get into the weeds, prioritize creatively, and focus on outcomes.
• An Empathetic Communicator – You adapt your style to different audiences, resolve conflicts, stay even‑keeled under pressure, and inspire others.
• A Data-Driven Decision Maker – You are metrics driven, logical, and resist distractions.
• Development‑Minded – You are self‑aware, curious, maintain integrity, and learn quickly.

• Someone who isn’t excited to get their hands dirty. Operations are unpredictable and we need people willing to jump in where needed.
• Someone who doesn’t thrive in an environment of continuous change. We are in a hypergrowth stage; we need people excited about the roller coaster.
• Someone who wants to clock in and clock out. We need team players who care about the impact on communities and the healthcare system.

• Competitive pay + monthly bonus potential.
• Significant career growth opportunities in a fast‑scaling environment.
• Medical, dental, and vision insurance.
• Paid time off and company holidays.

Mid‑Senior level

Full‑time

Other