Dental Receptionist

Dental Receptionist – Shelbyville, IN

Join to apply for the Dental Receptionist role at Heartland Dental
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Supporting our front office as a Dental Receptionist, you’ll be surrounded by camaraderie and partnership—where patients come first. Hard‑working and motivated candidates bring a passion for helping the team provide the best patient care.

• Join a eight‑person team that thrives on collaboration, communication, and community
• Located at SR 44 and I‑74, in front of Rural King
• Be a part of a hard‑working practice where patient care is our #1 focus

• Medical, prescription drug, and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• 6 paid holidays annually (after 90 days of employment); 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Proficiency with Dentrix or other patient care software
• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• Regular HIPAA training required; must protect PHI and maintain data safeguards

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual (or in‑person) training sessions periodically throughout the year
• TB test required for all new hires in dental office positions, except in Texas and Tennessee

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.