Table Games Floor Lead | Elevate Service & Team

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Supervises the operations of table games on an assigned shift, placing special emphasis and positive energy on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high quality customer service to all patrons and team members.

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Communicates service problems, team plans, and property promotions in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely.
• Verifies all gaming table transactions/operations in supervised area.
• Maintains awareness of activity on games in area of supervision, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Verbally informs the Assistant Table Games Shift Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Leads by example and always serves as a role model to all team members.
• Supports department, property and company initiatives without reservation.

• High school diploma or equivalent required.
• Must have significant Table Games experience as a dealer and/or supervisor capacity.
• Excellent math skills and the ability to multi-task are required.
• Excellent customer interaction, analytical, critical thinking and problem-solving skills.
• The ability to lead and coach is required.
• Well-developed interpersonal skills are a must.
• Enjoys entertaining and communicating with the public.
• Must have a professional appearance and be team player.

ADDITIONAL REQUIREMENTS

Must be able to sit/stand for long periods of time (minimum of 2 hour intervals).

Responds to visual and aural cues.

Must have the manual dexterity…