Video Banking Specialist

Job Title: Video Banking Specialist

As a Video Banking Specialist, you will help customers complete various transactions, solve routine problems, and serve as a line of defense for the bank and customers to control risk and promote security controls and so much more.

• Day in the Life – Your focus will be supporting our external customers in a variety of ways including engaging in meaningful conversations to verify account information, perform loan and deposit transactions, answering online chat requests, miscellaneous reporting, reaching out to customers to offer solutions, uncovering needs, and more.
• You’re Part of a Team – You are a member of the video banking team. You will work closely with the Contact Center including the opportunity to cross train as a call center agent. This position reaches across the organization as you connect clients to departments throughout the company. This role offers amazing insight into the world of banking behind the scenes and our local operations.
• And you have to be able to juggle – Multiple and conflicting priorities will come up under specific time constraints. In concert with your leader and other team members, you have to be quick to act when issues arise.

• Ability to: communicate effectively (written and verbally), maintain confidentiality, multitask, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member.
• Attention to detail and ability to work well in teams and individually.
• Proficiency in Microsoft Word and Excel.

• Previous customer service experience in a professional setting.
• Bilingual/Multilingual.
• Knowledge of Banking.

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave.
• Educational Assistance Program.
• Wellness benefits.
• Life event coverage.
• Paid parental bonding leave.
• Service awards.
• Financial benefits including 401(k) match, stock purchase plan and more.
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts.
• Free checking account, checks and discounted bank services.

1854 Midland Trail, PO Box 189
Shelbyville, Kentucky, 40065
United States

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.