Quality Manager

Overview

Job title: Quality Manager

Reports to: PMO Process Engineering & Global QA Director

Location: Shelbyville, Tennessee

The Quality Manager is responsible for maintaining the quality and reliability of products, working closely with the Operations Teams. Assure effective controls are developed and maintained to ensure the integrity of the organization and an excellent customer experience. In addition, the Quality Manager is responsible for driving best process standards and working with the Engineering and R&D teams, leading process improvements to ensure we meet or exceed customer expectations.

• Ensure our printing standards are world class
• Lead technical process improvements
• Technical, organizational and personnel management of the quality team
• Establishes and monitors compliance with standards
• Supervise in the application of quality assurance methods to analyse the test and inspections results
• Supervise and coordinate teams in different areas looking for continuous quality improvement
• Creates and approves manuals and SOPs
• Analyses, designs and implements measures for quality and loss issues
• Generates, analyses and presents inspection and testing reports
• Ensure the appropriate and required testing program is implemented; evaluate, review, monitor and document results
• Notifies and requires corrective actions to the corresponding functions on non-conformances and the causes that originated them and verifies the effectiveness of corrective actions
• Controls inspection processes for all stages of the operation
• Manages the audit of the process, the product and deco methods, the incoming goods and the shipping of orders
• Coordinate the management of Quality Systems and applicable certification system including the development, maintenance and the documentation, process and records updating
• Responsible for training, motivating and developing the new quality employees
• Participates in the NPI process (New Product Introduction)
• Lead and participate in setting up new processes and improving existing processes in production and storage
• Independent project management defined by National Pen
• Provides input control of material according to AQL, fills in the relevant documentation and communicates with suppliers
• Ensure implementation and documentation of corrective actions
• Verify implementation and close-out corrective actions
• Provide mentoring, direction, and subject matter expertise to Quality Team
• Work with Marketing/Sales to ensure understanding of customer requirements/concerns and ensure procedures exist and are followed to conform to such requirements
• Initiate and complete reports tracking KPI
• Present monthly Quality Metrics reports of the different functional areas to upper management
• Ensure the effective and efficient operation of the team to provide quality improvement leadership and ensure that projects within areas of responsibility are completed in a timely manner and within budget
• Execute and implement goals and objectives and ensure team members comply with company policies and procedures
• Develop strategic Quality Assurance processes for internal and external customers
• Develop solutions and solve quality related problems while minimizing cost and schedule impact

The ideal candidate must drive high commitment to results, analytical tools that improve the global customer support experience at fast pace. Design and planning skills are necessary to scope and plan development work to meet business objectives. Strong quality process management and project management skills, with exceptional interpersonal skills.

• Bachelor’s degree in mechanical, Industrial, or Electrical Engineering or related field; along with 5+ years of progressively responsible Quality Control experience in a manufacturing environment preferably within the automotive industry, or an equivalent combination of education and experience.
• 5+ Years Quality Assurance/Quality Control Experience
• 5+ Years Management Experience managing inspectors, first article, in-process, final, receiving inspection, gage control, calibration, SPC and data collection
• 5+ years working in a high volume manufacturing facility
• Exper…