Contracts Manager - Commercial

Overview

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components:
Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Pitney Bowes is seeking a full-time Contracts Manager to join our Legal Department supporting the Send Tech (Sending Technologies Solutions) business. This position is based in our Shelton, CT office and reports directly to the Send Tech Contracts Director.

A meticulous and business-minded contracts professional who can balance legal risk with commercial objectives. You bring strong drafting and negotiation skills, an ability to interpret complex contractual terms, and a practical understanding of how agreements affect business operations. You communicate with confidence, collaborate effectively across functions, and thrive in a fast-paced, high-volume environment. You exercise sound judgment in identifying and escalating risk while maintaining a solutions-oriented approach that supports business goals.

• Draft, review, and negotiate a wide range of commercial and government agreements, including:
  • Software, hardware, and service agreements
  • SaaS, subscription, license, purchase, rental, and lease contracts
  • Master, supply, partner, and reseller agreements
  • Business associate and data processing agreements
• Ensure all contracts comply with company policies, applicable laws, and regulations.
• Collaborate closely with internal counsel to align contract language with legal strategy, risk tolerances, and regulatory requirements.
• Partner with business stakeholders in sales, product management, finance, operations, and leadership to incorporate commercial terms and ensure alignment with company objectives.
• Identify, assess, and communicate contract risks and opportunities, providing clear and actionable recommendations to management.
• Exercise independent judgment within established guidelines and escalate complex or high-risk matters to the Send Tech Contracts Director or Legal Counsel as appropriate.
• Engage directly with external clients and partners to negotiate terms, resolve issues, and drive contract closure with professionalism and tact.
• Maintain organized and accurate contract files, correspondence, and database entries in internal systems.
• Support process improvements by maintaining templates, playbooks, and workflow documentation to enhance consistency and efficiency.
• Ensure appropriate handling of sensitive information and maintain the highest standards of confidentiality, data integrity, and ethical conduct.
• Apply an understanding of data privacy, security, and compliance principles (e.g., GDPR, CCPA) when negotiating SaaS and data processing agreements.
• Occasionally support after-hours or time-sensitive negotiations to meet client and business needs.

• 5–7 years of experience in a contracts management or administration role within a corporate legal department or similar environment.
• Proven experience drafting and negotiating complex, client-facing commercial and software/SaaS agreements.
• Strong analytical, organizational, and communication skills with a meticulous eye for detail.
• Demonstrated ability to independently manage multiple priorities in a fast-paced, deadline-driven environment.
• Skilled at articulating legal and commercial risks to senior stakeholders and recommending practical solutions.
• Confident yet diplomatic when negotiating terms and defending key positions under pressure.
• Education: Bachelor’s degree required.
• Preferred qualifications:
  • Familiarity with government contracting
    , including interpreting RFPs and the Federal Acquisition Regulations (FAR).
  • Experience with digital shipping or SaaS business models within technology or logistics industries.
  • Exposure to contract lifecycle management (CLM) systems or e-signature tools (e.g., Salesforce, SharePoint, Docu Sign).
  • Knowledge…