Customer Service Representative

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Job Summary: The Customer Service Representative plays a crucial role in providing exceptional customer support and service to our patients. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. It is vital to this role to have a strong understanding of our medical devices and services, be able to navigate complex information, and demonstrate empathy and professionalism in all interactions.

Essential Duties and Responsibilities:

• Providing the highest quality customer service and support
• Contacting patients for equipment delivery, pick‑up, courtesy calls, troubleshooting, billing, and general inquiries
• Routing and scheduling patient deliveries and pick‑ups
• Collaborating with the Operations Department and drivers to optimize drive time, troubleshoot issues, and communicate any changes
• Creating patient folders with billing paperwork and leave behinds
• Verify paperwork and equipment based on preferences for insurance providers and practices
• Utilize company software's such as Microsoft Suite, map programs, Net Suite, Dialpad, etc.

Desired

Skills and Abilities:

• Multi-tasker who is calm, friendly under pressure, proactive, and customer service focused
• Entrepreneurial thinker with a proactive, flexible and hands on approach
• Outstanding attention to detail
• Able to thrive in fast paced environments with frequent change as standard
• Proficient in Microsoft Suite and other programs
• Bilingual (Spanish) is preferred

Associate

Full-time

Customer Service

Medical Equipment Manufacturing

Benefits include Medical insurance, Vision insurance, 401(k).