Front Desk Receptionist

Join to apply for the Front Desk Receptionist role at Pediatric Healthcare Associates

Pediatric Healthcare Associates is an independent pediatric group providing patient-centered, evidence-based, quality care for our patients, from infancy through young adulthood, through compassion, collaboration, and open communication with their families and our community.

• Welcomes patients/care givers, determines the purpose of visit and directs them to appropriate person or department.
• Promptly and professionally answers telephone calls. Routes calls appropriately.
• Retrieve messages from voice mail and greet patients.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes, and computer system passwords in strict confidentiality.
• Create a patient-friendly environment.
• Schedule/cancel patient appointments.
• Verify demographics and insurance information.
• Register and check out all patients.
• Collect co-payment; print receipt as needed.
• Reconcile money collected and charges at the end of each shift.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Confirm appointment schedule.
• Print daily appointment lists.
• Maintain supplies of all forms and office materials; monitors inventory needs and places orders.
• Manage and maintain electronic check-in.
• Maintain waiting room for a generally tidy appearance.
• Responsible for keeping the reception area and office files clean and organized.
• Regular and prompt attendance is expected and required.
• All other duties as required or assigned.

• Previous customer service experience preferred.
• High School degree or equivalent.
• Strong oral and written communication skills.
• Strong computer skills and understanding of various practice management software.
• Ability to work as a team in a fast-paced environment.
• Ability to multitask and prioritize work responsibilities.
• Ability to float between other offices throughout Fairfield County.

• Competitive base salary commensurate with experience
• Comprehensive health, dental and vision benefits package
• 401(k) plan with employer match
• Flexible spending account (FSA)
• Health savings account (HSA) with employer contribution
• Life Insurance
• Paid time off and holidays

Reports to:

Assistant Director of Facilities & Administrative Operations

• Entry level

• Full-time

• Administrative

• Medical Practices

Pediatric Healthcare Associates is an equal employment opportunity employer.