Manager, IT Business Analyst - NAM Customer Excellence

Manager, IT Business Analyst - NAM Customer Excellence

Company: BIC

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

The Manager, IT Business Analyst - NAM Customer Excellence focuses on the execution part of Supply Chain which plays a crucial role in ensuring that technology solutions effectively meet the needs of the supply chain.

The Manager, IT Business Analyst also develops and delivers training to end-users, helping them to effectively use the new systems or processes. They provide ongoing support, addressing any issues that arise, troubleshooting problems, and ensuring that the solutions remain effective. They handle requests for changes or enhancements and coordinate with IT teams for system maintenance and updates.

Major Duties :

• Project Planning and
  
  Risk Management:
  
  Develop and oversee project plans, timelines, and resource allocation, identify and mitigate risks to ensure smooth project execution.
• Business Needs and Functional Requirements:
  Assess business needs and translate them into detailed functional requirements.
• Process and Application Design:
  Create detailed specifications for processes and application designs to meet business objectives.
• Application Engineering:
  Configure and customize JDE, WMS, TMS applications to support business needs, adhering to GSC methodologies.
• Training and Testing:
  Develop and conduct system training, and participate in system, integration, and user acceptance testing to ensure effective deployment and user proficiency.

Manage Solution Implementation

• Setup and Configuration:
  Oversee the setup and customization of JDE, WMS, TMS applications, ensuring proper integration with existing systems.
• Implementations and Training:
  Lead the implementation process and deliver training programs to ensure users are proficient with new setups and systems.
• Application Rollout:
  Manage the deployment of new functionalities, systems and integrations across multiple locations, tailoring solutions to regional needs.
• Process Documentation:
  Create and maintain detailed documentation for processes related to system setup, configuration, and usage.
• Collaborate with cross-functional teams (IT, Finance, Supply Chain) to integrate new processes, functionalities with other enterprise systems (JDE, WMS, TMS, …) and ensure data accuracy and consistency.
• Conduct user acceptance testing (UAT) and facilitate training sessions to ensure successful adoption and utilization of Supply chain applications:
  This includes preparing test cases, leading testing sessions, and training users.
• Provide ongoing support and troubleshooting for users, addressing issues and optimizing system performance:
  This involves resolving user issues, monitoring system performance, and making necessary adjustments.
• Stay updated on Supply Chain Execution best practices and industry trends, applying insights to continuously enhance demand planning and factory planning capabilities

QUALIFICATIONS

• Bachelor’s degree in engineering, Business Administration, Supply Chain Management, Information Systems, or related field.
• Proven experience (6+ years) as an IT Supply Chain professional or similar role, with a focus on warehouse management systems, Order to cash, Transportation, Customer Service.
• Fluent English. Spanish is a plus. We are working in a multicultural environment
• Strong knowledge of Supply Chain Processes and Metrics
• ERP and Supply Chain Systems:
  Experience with Enterprise Resource Planning (like JDEdwards (preferred), SAP, Microsoft Dynamics, …), Warehouse Management, and Transportation…