Product Specialist; Shelton, CT

Location: Must be commutable to the Shelton, CT office

Milestone's innovative solutions have been developed for laboratories around the world performing sample preparation, with the aim of helping them, by offering an integrated solution able to render their activity easier, faster and safer. With over 50 patents and 25,000 systems globally we are a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.

The Product Specialist plays a critical role in supporting Milestone’s Environmental product lines. This hands-on, client-facing role blends applications expertise with sales support, field engagement, and cross-functional collaboration. You’ll work closely with the Product and Sales teams to lead technical conversations with prospective clients and deliver product demonstrations that highlight Milestone’s value. You’ll also contribute technical insight to marketing campaigns, sales messaging, and environmental market development efforts.

While the focus is on pre-sales support, you’ll also assist with applications guidance and customer training for key accounts. Internally, you’ll help train field teams and maintain technical resources that support product positioning and long-term client success.

• Lead pre-sales technical support including application inquiries, virtual demos, and roadshows tailored to regulatory requirements and application needs.
• Assist with post-sales application support and training.
• Provide application and consumables guidance under the miles
  
  CARE program.
• Partner with Product Managers to develop positioning, messaging, and go-to-market strategies for the environmental product lines.
• Collaborate with Marketing on content development, including application notes, case studies, and educational materials.
• Contribute technical insight to webinars, roadshows, environmental campaigns, and other outreach efforts.
• Support sales targets through effective pre-sales consultation.
• Train internal teams on applications and instrument use.
• Work with Operations to manage demo/lab shipments and equipment.
• Maintain and organize internal resources for knowledge sharing and onboarding (e.g., SOPs, videos, documentation).

• Education:
  
  Bachelor’s degree in a Chemistry; or a Bachelor’s degree in a STEM field with at least 3+ years of relevant analytical instrumentation experience.
• Laboratory
  
  Experience:
  
  2+ years of hands-on laboratory experience with analytical instrumentation and familiarity with chemistry applications.
• Client-Facing
  
  Experience:
  
  Experience in a client-facing, training, or cross-functional support role. Experience as a Field Chemist, Product Specialist, Technical Salesperson, or other client-facing technical role is preferred.
• Communication and Problem-Solving
  
  Skills:
  
  Strong verbal and written communication skills with the ability to convey technical concepts in an accessible and engaging manner.
• Professional, polished demeanor with excellent interpersonal communication skills.
• Collaboration & Adaptability:
  Self-motivated, goal-oriented, and comfortable balancing multiple priorities across teams. Excited by mentorship, taking initiative, and contributing to company goals and KPIs.
• Travel:
  Willingness to travel periodically for roadshows and client engagements.
• Computer
  
  Skills:
  
  Proficient with Microsoft Suite; experience with Salesforce preferred.

• We will cover 70% of your medical premium and 60% of any spouse/dependents
• We will provide STD, LTD, and Basic Life Insurance coverage at no cost to you
• You can contribute to the 401k after 90 days of service
  • We will contribute 3% of your salary after 1 year of service
• We will support ongoing training and development of your skills