IT Business Analyst Distribution

Role Overview

The purpose of this position is to deliver support services for all aspects of SAP SCE functionality, with a focus on OTC, including coordinating and working with other cross‑functional teams, the business process sponsor and business use.

• Provides second level support for the SAP system in the Americas region and related regional applications in Sales and Distribution and MDM.
• Cooperates with local key users and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Serves as SME.
• Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes.
• Manages the support of enterprise applications in line with corporate standards and processes and provide complete “root cause analysis” for all break/fix work.
• Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes.
• Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption.
• Ensures knowledge transfer is conducted within the team, organization and the business for changes to their application area.
• Understands and adheres to the Help Desk ticketing and resolution process for incidents assigned to their application area.

• Bachelor’s degree in an applicable field and 3 years related work experience.
• 2+ years of SAP OTC experience.
• SAP cross‑functional experience in OTC and PTP.
• Knowledge of customer EDI/IDocs processing is a plus.
• Experience in a global SAP environment.

• Solid background working with supply chain related business processes.
• Demonstrated ability to effectively collaborate with a variety of levels across the organization.
• Ability to identify and solve complex problems through research and troubleshooting.
• Strong verbal and written communication skills.
• Ability to prioritize, plan, and organize work and deliverables.

• Excellent written and verbal communication skills.
• Customer focused.
• Self‑motivation and ability to work independently.
• Proven ability to collaborate with customers to define issues and plan of action with flexibility.
• Must be detail oriented.
• Effectively manage different tasks simultaneously.
• Strong problem‑solving skills and working knowledge of project management tasks.
• Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
• Exceptional people skills with demonstrated ability to work with both a technical and functional audience.

Geographical area under responsibility: US, Canada, LATAM, Mexico and Brazil.

Salary Range: $117,000 - $130,000. Salary will be determined based on relevant skills and experience. Richemont offers a generous compensation and benefits package: medical, dental, vision, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, employee assistance program, volunteer days off.

Associate

Full‑time

Other

Retail Luxury Goods and Jewelry