Technical Writer

Associate Technical Writer

Location: Shelton, CT 06484 (Hybrid, 3 days on site)

Duration: 06+ Months (Potential for extension: Based on business needs with potential for FTE)

Pay rate: $50 – 55 / hr

• Design and develop intuitive technical content for web‑based, customer‑facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular, single‑sourced content creation, leveraging Mad Cap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high‑quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross‑functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

• Bachelor's degree required in Technical Communication or a science/engineering related discipline.
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single‑sourcing methodologies.
• Mid to expert level experience using Mad Cap Flare and the associated suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web‑based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross‑functionally and collaboratively in a global, fast‑paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail oriented with excellent problem solving and communication skills.
• Native level fluency in written and spoken English.

• 7‑10 years experience in a relevant area.
• Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development).
• Intermediate Jira skills (used daily to access assignments).
• Strong communication skills orally, verbally and written (ENGLISH).

• Experience creating documentation specifically for an AI chat bot.
• Strong requirements gathering.

• Someone open to FTE conversion (no sponsorship).
• Life sciences/Engineering environment Bitotech or technical communication background.
• Science industry experience.

2 rounds on Teams, 30‑45 minutes. 2nd interview will be a panel interview.

Dental, vision and medical plans, supplemental coverage, 401(k), life & disability insurance, employee assistance program, identity theft protection, legal support, auto & home insurance, pet insurance, employee discounts.

Associate

Contract

Art/Creative and Writing/Editing

• Medical Equipment Manufacturing
• Biotechnology Research
• Pharmaceutical Manufacturing

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