Senior Help Desk Analyst

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This in an ONSITE role in TRUMBULL, CT

Must have some MSP experience

Looking for a mid-level who is smart and capable

Must have excellent comm skills

White glove service is a must, supporting high-end clients

• Resolve situations with VIP clients (white glove experience)
• Troubleshoot and resolve critical server, network, and lines of business incidents
• Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
• Cisco
• Microsoft Exchange Server/Exchange Online
• Remote access technologies, including RDS and VPN
• Wireless controllers and access points, routers, firewalls, and network switches
• Resolve escalated issues from the L1 and L2 team members
• Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
• Mentor team members on technology
• Collaborate with other departments to solve complex issues
• Tasks assigned by the Director of Service Desk.

MUST HAVE:

• High School diploma, Bachelor’s Degree a plus

• Minimum of 7 years work experience in a Help Desk role

• CompTIA A+/Network+ or equivalent experience

• MCSA or equivalent experience

• Complete technical understanding and expertise in the following:

• Public and private DNS functionality

• Mail flow diagnostics

• VPN support and configuration

• File server support and configuration

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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