PacEHR Strategist

KEY RESPONSIBILITIES EHR Optimization Advisory

• Serve as the primary EHR consulting expert for an assigned portfolio of clients, providing advisory support on system configuration, template design, clinical workflow optimization, and provider usability improvements.
• Conduct EHR utilization assessments to identify workflow gaps, underutilized features, documentation inefficiencies, and configuration issues — delivering actionable optimization roadmaps with prioritized recommendations.
• Advise clients on clinical template design, order set development, note structure, and decision support tools to improve documentation accuracy, reduce provider burden, and support coding and billing workflows.
• Guide clients through EHR upgrades, module implementations, and workflow redesign initiatives — providing project oversight, change management guidance, and end-user adoption strategies.
• Ensure client EHR environments are configured to support quality measure documentation, population health management, and value-based care reporting requirements.

• Develop and deliver EHR training programs, workflow guides, and adoption resources tailored to clinical and administrative audiences within client organizations.
• Partner with client IT and operations teams to assess provider satisfaction with EHR workflows and implement targeted interventions to reduce documentation burden and improve efficiency.
• Support clients in developing internal super-user and go-to resources programs to sustain EHR optimization efforts beyond the consulting engagement.
• Lead structured post-implementation reviews to assess adoption, identify gaps, and refine workflows based on real-world utilization data.

• Lead client-facing advisory sessions, quarterly business reviews, and EHR strategic planning meetings with CMOs, medical directors, clinical operations leaders, and IT teams.
• Proactively communicate EHR vendor updates, regulatory interoperability requirements (e.g., TEFCA, information blocking rules), and relevant clinical technology developments that affect client operations.
• Build and maintain strong relationships with client clinical and operations teams, serving as a trusted advisor and escalation point for EHR-related challenges.

• Partner with Account Managers to identify EHR-related expansion opportunities and additional service needs within existing client accounts.
• Collaborate with RCM specialists to ensure EHR templates and documentation workflows support accurate coding, clean claims submission, and optimal reimbursement.
• Work with VBC/Quality specialists to ensure EHR configuration supports quality measure capture, care gap closure, and population health reporting.
• Contribute to EHR practice toolkits, workflow libraries, template repositories, and best-practice guides that benefit the broader consulting practice.

• Client EHR utilization and feature adoption rates vs. baseline
• Provider satisfaction scores and documentation efficiency improvements
• Reduction in client EHR-related billing errors and documentation rework
• Client satisfaction scores and retention in assigned accounts
• Timeliness and quality of client reporting deliverables and project milestones
• Expansion revenue attributable to PacEHR practice referrals and recommendations

• Bachelor's degree in Health Informatics, Healthcare Administration, Clinical Sciences, or a related field — or equivalent professional experience.
• EHR vendor certification (e.g., Epic, Athenahealth, eClinicalWorks, Oracle Health) or equivalent platform expertise strongly preferred.

• 5–8+ years of experience in EHR implementation, optimization, clinical informatics, or health IT consulting.
• 3+ years in a client-facing, consulting, or advisory role working directly with healthcare provider organizations.
• Hands‑on expertise with one or more major EHR platforms (e.g., Epic, Athenahealth, eClinicalWorks, Oracle Health/Cerner, Greenway) including configuration, template design, and workflow build.
• Experience advising on clinical documentation improvement (CDI),…