IT Support Specialist

IT Support Specialist

Location: Shelton, CT
Compensation: $50,000–$65,000 annually
Employment Type: Full-Time
Work Arrangement: Onsite

Creative Financial Staffing (CFS) is recruiting IT Support Specialists for opportunities with established organizations in the Shelton area.

These environments offer the opportunity to work with modern technology, collaborate with experienced IT professionals, and play an important role in keeping daily business operations running smoothly.

This is an excellent career path for someone who enjoys troubleshooting, helping others, and expanding their technical knowledge. Candidates who are early in their IT careers and eager to gain hands-on experience are encouraged to apply.

• Provide Tier 1 technical support to employees experiencing hardware, software, and connectivity issues.

• Respond to IT support requests via phone, email, ticketing system, and in person.

• Troubleshoot desktops, laptops, printers, mobile devices, and other office technology.

• Install, configure, and maintain Windows operating systems and Microsoft 365 applications.

• Assist with user account setup, password resets, and access management through Active Directory.

• Document technical issues, troubleshooting steps, and resolutions within the help desk ticketing system.

• Escalate more complex technical issues to senior IT team members as needed.

• Assist with employee onboarding and offboarding, including equipment setup and account access.

• Support workstation deployments, hardware upgrades, and software installations.

• Troubleshoot basic network connectivity, VPN, and Wi-Fi issues.

• Maintain IT equipment inventory and assist with technology-related projects.

• Provide professional, customer-focused support to employees at all levels of the organization.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.

• 1–3 years of IT support, help desk, desktop support, or related technical experience preferred.

• Familiarity with Windows 10/11, Microsoft 365, and common business applications.

• Basic understanding of computer hardware, networking, and troubleshooting.

• Exposure to Active Directory, ticketing systems, or remote support tools is a plus.

• CompTIA A+, Network+, or Microsoft certifications are a plus but not required.

• Strong communication, customer service, and problem-solving skills.

• Ability to prioritize multiple requests and work effectively in a team environment.

• Motivated to learn new technologies and grow within the IT field.

• Gain hands-on experience supporting technology in a professional business environment.

• Work alongside experienced IT professionals who can help expand your technical skills.

• Build experience with enterprise applications, hardware, networking, and IT support processes.

• Develop a foundation for future growth into systems administration, networking, cybersecurity, or other IT specialties.

• Make a direct impact by helping employees stay connected and productive.