Director, Guest Engineering

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what’s next.

The Director, Guest Engineering is the single technical and organizational leader for Subway's full guest-facing digital stack — mobile (iOS, Android), web, kiosk, and the middleware/API platform layer that powers ordering, loyalty, identity, and guest data across every channel. Reporting to the VP of Guest Engineering, this Director owns end-to-end delivery across a full-stack, pod-based engineering organization spanning four cross-functional pods, each combining mobile, web, and middleware engineers under a single roadmap.

This is a new role requiring a deeply technical leader who can set architectural direction across front-end and back-end domains, build and retain a high-performing multi-disciplinary organization of 20+ engineers, and operate with significant autonomy in a complex, high-stakes consumer digital environment — with a genuine commitment to AI-assisted development practices.

• Provide strategic and organizational leadership across all guest-facing surfaces (iOS, Android, web, kiosk) and the middleware/API platform (Fresh APIs, Digital APIs, Identity, Mar Tech integration) — own the multi-year technical roadmap and platform strategy end-to-end, and align surface and platform evolution with Subway's guest experience and business priorities.
• Lead, develop, and retain a team of Sr. Development Managers, Tech Leads, and Solution Architects across the full-stack pod model; build a high-trust, high-accountability engineering culture; own performance management, career development, and succession planning across the entire Guest Engineering organization.
• Partner with the VP of Guest Engineering, product owners, and cross-functional stakeholders (Finance, HR, Mar Tech, Guest Ops) to define and deliver quarterly roadmap commitments spanning surface delivery and the underlying API platform; resolve cross-team dependencies end-to-end and eliminate blockers with clear recommendations.
• Own production operations and platform reliability across all guest-facing surfaces and the middleware layer — establish on-call standards, incident response protocols, and SLA targets; serve as engineering executive sponsor for the AWS Cognito identity platform and 3PD partner integrations (Door Dash, Uber Eats, Grubhub, Walmart); drive root cause analysis and continuous stability improvement.
• Champion AI-assisted development across the Guest Engineering organization — set tooling standards, model responsible use, and embed AI-augmented workflows into architecture reviews, code review, test coverage, and delivery practices across every pod.
• Drive hiring strategy, headcount planning, job description design, and technical screen standards across all pods; own onboarding for FTE and staff augmentation engineers in partnership with HR and vendor partners.

• Deep expertise across both front-end (React Native, cross-platform mobile/web) and back-end (API platform engineering, RESTful and…