Director, Guest Engineering; Mobile & Web

Director, Guest Engineering (Mobile & Web) Shelton, CT or Miami, FL

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building.

This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact.

You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world.

If you bring energy, accountability and a bias for action, you will fit right in.

We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day.

This is your chance to be part of what's next.

About the Role:

The Director, Guest Engineering (Mobile & Web) is the technical and organizational leader for Subway's guest-facing front end - the mobile apps (iOS, Android) and web experiences that power ordering, loyalty, and account management for guests. Reporting to the VP of Guest Engineering, this Director owns end-to-end delivery across cross-functional mobile and web pods under a single roadmap, and partners with the platform and API teams that own the middleware layer.

You are a deeply technical front-end leader who can set architectural direction, build and retain a high-performing organization of mobile and web engineers, and operate with significant autonomy in a complex, high-stakes consumer digital environment - with a genuine commitment to AI-assisted development practices.

Responsibilities

* Provide strategic and organizational leadership across Subway's guest-facing mobile (iOS, Android) and web experiences - owning the multi-year front-end technical roadmap and platform strategy, and aligning it with Subway's guest experience and business priorities.

* Lead, develop, and retain a team of Tech Leads, Sr. Software Developers, and Solution Architects across the pod model; build a high-trust, high-accountability engineering culture; own performance management, career development, and succession planning across the entire Guest Engineering organization.

* Partner with the VP of Guest Engineering, product owners, and cross-functional stakeholders (Finance, HR, Mar Tech, Guest Ops) to define and deliver quarterly roadmap commitments; resolve cross-team dependencies end-to-end, including with the API and platform teams, and escalate blockers with clear recommendations.

* Own production quality and reliability across mobile and web - release engineering for App Store and Google Play, crash and performance targets, on-call standards, and incident response protocols; drive root cause analysis and continuous stability improvement.

* Champion AI-assisted development across the Guest Engineering organization - set tooling standards, model responsible use, and embed AI-augmented workflows into architecture reviews, code review, test coverage, and delivery practices across every pod.

* Drive hiring strategy, headcount planning, job description design, and technical screen standards across all pods; own onboarding for FTE and staff augmentation engineers in partnership with HR and vendor partners.

Technical Skills

* Deep front-end expertise (React Native, cross-platform mobile/web) sufficient to set architectural direction, challenge technical proposals, and earn credibility with senior engineers on every surface

* Proven experience leading the delivery of high-traffic, high-availability consumer-facing digital platforms at scale - ordering, loyalty, or commerce applications preferred

* Strong command of modern front-end architecture patterns (shared component libraries, state management, CDN/edge delivery, performance, and accessibility)

* Working knowledge of client-side identity patterns (OAuth 2.0, social sign-in) and of consuming RESTful and event-driven APIs - enough to partner effectively with platform teams

* Demonstrated commitment to AI-assisted development: active use of AI coding and architecture tools and the ability to set organizational standards and coach engineering teams on effective adoption

* Familiarity with CI/CD pipelines (Azure Dev Ops), Akamai CDN, Launch Darkly feature flag management, and release engineering across App Store / Google Play distribution

Leadership &…