Member Service Representative - Shelton

Member Service Representative I – Shelton

Join the Our Community Credit Union as a Member Service Representative I in the Downtown Shelton Branch.

Our Community Credit Union (OURCU) empowers members and strengthens communities. We value exceptional service, teamwork, and continuous learning.

As a frontline teller, you’ll be the friendly face of OURCU, helping members handle daily financial needs with confidence and care. You’ll process deposits, withdrawals, loan payments, cashier’s checks, and cash advances, balance your cash drawer, respond to account questions, promote OURCU products, and maintain a welcoming branch environment.

• Provide professional, efficient, and accurate teller services (deposits, withdrawals, loan payments, cashier's checks, and cash advances).
• Balance your cash drawer daily and resolve discrepancies promptly and accurately.
• Assist members with account questions, changes, and updates.
• Promote and explain OURCU products and services that fit members’ needs, always with a member‑first approach.
• Maintain the confidentiality, security, and professionalism expected in a financial environment.
• Collaborate with teammates to keep operations smooth, secure, and efficient.
• Support a welcoming branch environment where members feel recognized and valued.

• Enthusiastic about working with people and providing outstanding customer service.
• Professional and diplomatic, handling every situation with tact, respect, and empathy.
• Detail-oriented, with a strong commitment to accuracy and organization.
• Eager to learn and grow; open to feedback and continuous improvement.
• Team-oriented, valuing positivity, collaboration, and mutual support.

• High school diploma or GED (required).
• 6 months to 2 years of customer or member service experience (cash handling preferred).
• Excellent communication, math, and problem‑solving skills.
• Proficiency with computers, Microsoft Word, Excel, and standard office equipment.
• Professional appearance, attitude, and conduct.
• Bilingual skills are a plus.

We offer a competitive benefits package to support health, financial well‑being, and work‑life balance.

• Medical, dental, and vision insurance.
• Voluntary insurance plans.
• Flexible Spending Account (FSA).
• Employer‑paid life and long‑term disability insurance.
• 401(k) plan with generous OURCU contributions.
• Paid Time Off: vacation, sick leave, and 12 paid holidays.

Submit your application through our website or at the Shelton branch. We encourage referrals and look forward to hearing from you.