Member Service Representative - Shelton

Overview

Member Service Representative I
Join OURCU:
Empowering Members, Strengthening Communities
At OURCU, we believe great service starts with people who care. We're looking for a Member Service Representative I to join our Downtown Shelton Branch team—someone who loves working with people, thrives on accuracy and detail, and brings warmth, professionalism, and curiosity to every conversation. If you enjoy connecting with others, learning new skills, and being part of a positive, supportive team, this could be the perfect opportunity for you.

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier’s checks, and cash advances
• Balance your cash drawer daily and resolve discrepancies promptly and accurately
• Assist members with account questions, changes, and updates
• Promote and explain OURCU products and services that fit members’ needs—always with a member-first approach
• Maintain the confidentiality, security, and professionalism expected in a financial environment
• Collaborate with teammates to keep operations smooth, secure, and efficient
• Support a welcoming branch environment where members feel recognized and valued

• Love working with people — energized by personal interactions and helping others
• Professional and diplomatic — handle situations with tact, respect, and empathy
• Strong attention to detail — pride in accuracy, organization, and follow-through
• Desire to learn and grow — ask questions, seek feedback, and enjoy mastering new skills
• Thrives in a team environment — value positivity, collaboration, and mutual support

Prior banking or credit union experience is a plus, but not required. What matters most is your proven success working directly with people and your passion for delivering exceptional service.

• High school diploma or GED required
• 6 months–2 years of experience in customer or member service (cash handling experience preferred)
• Excellent communication, math, and problem-solving skills
• Proficiency with computers, Microsoft Word and Excel, and standard office equipment
• Professional appearance, attitude, and conduct
• Bilingual skills a plus

Why Join OURCU?

At OURCU, people come first—our members and our employees. You ll join a positive, fun, tight-knit, and growth-oriented team that values respect, empathy, and continuous learning. We offer a supportive environment where you can build a career, not just a job.

• Medical, dental, and vision insurance
• Voluntary insurance plans
• Flexible Spending Account
• Employer-paid life and long-term disability insurance
• 401(k) plan with generous OURCU contributions
• Paid Time Off: vacation, sick leave, and 12 paid holidays