SCORE! Arcade Lead Playmaker

Description

Be part of something new! SCORE! Arcade is preparing to open a brand-new entertainment space at Little Creek Casino Resort, with an anticipated opening at the end of November 2026. Join our team and help bring this exciting new experience to life by creating a fun, engaging environment for our guests!

The SCORE! Arcade Lead Playmaker at Little Creek Casino Resort is responsible for overseeing the daily operations of the arcade and redemption areas while ensuring exceptional guest service, operational efficiency, and team member development. This position supervises SCORE! Arcade Play makers, coordinates arcade maintenance and vendor support, manages redemption inventory, and maintains compliance with all company policies and Tribal Gaming Commission regulations.

• Supervise and support SCORE! Play makers in daily operations and guest interactions.
• Develop Team member schedules and monitor labor needs to support operational demands.
• Maintain a fun, clean, safe, and guest-focused arcade environment.
• Help with redemption inventory, ordering, stocking, and display presentation.
• Monitor arcade game performance and coordinate repairs, maintenance, and vendor support.
• Ensure operational readiness and maximum game uptime.
• Resolve guest concerns and provide prompt guest recovery when necessary.
• Assist with budgeting, inventory management, and departmental financial controls.
• Monitor cash handling, redemption transactions, and internal control compliance.
• Report arcade performance metrics, guest trends, and operational opportunities.
• Coordinate promotions, tournaments, birthday parties, and special events.
• Ensure team members are properly trained in guest service standards, safety procedures, and department operations.
• Maintain accurate operational records, inventory documentation, and incident reports.
• Communicate professionally and effectively with guests, team members, vendors, and leadership.
• Promote positive team morale and foster a collaborative work environment.
• Perform opening, running, and closing operational duties as assigned.
• Perform other work-related duties as assigned to support the success of LCCR.

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.

We foster a team-oriented environment at LCCR and depend on the SCORE! Arcade Lead Playmaker to represent our company in a courteous and professional manner with special attention to operational excellence, exceptional guest service, leadership, and accountability.

Demonstrates the ability to lead, coach, and motivate team members.

Provides clear direction, accountability, and support to create a positive and productive work environment.

Promotes collaboration, communication, and team engagement.

Demonstrates a strong commitment to providing exceptional guest service.

Handles guest concerns professionally and efficiently while maintaining positive guest relationships. Maintains a positive and energetic atmosphere throughout the arcade.

Maintains strong organizational skills and attention…