SCORE! Arcade Playmaker

Description

Be part of something new! SCORE! Arcade is preparing to open a brand-new entertainment space at Little Creek Casino Resort, with an anticipated opening at the end of November 2026. Join our team and help bring this exciting new experience to life by creating a fun, engaging environment for our guests!

SCORE! Arcade Play makers at Little Creek Casino Resort are responsible for providing exceptional guest service, maintaining a fun and exciting atmosphere, and ensuring the satisfaction of all guests. They assist guests in various areas of the arcade and uphold the high standards of quality guest service.

• Greet and respond to guests in a friendly and positive manner with a sense of urgency.
• Collect payment for Arcade games and report any payment discrepancies.
• Conduct redemption inventory and ensure game displays are fully stocked.
• Responsible for the cleanliness of the game displays and Arcade location.
• Perform minor repairs on games and explain their operation to guests.
• Notify Slot Performance Technicians of any machine errors and return game play credits to guests.
• Report any game malfunctioning or repair requests to the proper parties.
• Actively engage with and assist guests throughout their visit.
• Pay attention to detail, focus on guests, and understand basic game and simulator operations.
• Observe, instruct, and monitor guests for safety and adherence to guidelines.
• Assist with guest recovery and promptly notify management to ensure positive guest experiences.
• Maintain a constant working knowledge of products, policies, and procedures.
• Communicate clearly and professionally while interacting enthusiastically with guests and co-workers.
• Perform opening, running, and closing department duties as assigned.

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.
• Perform other work-related duties as assigned to support the success of LCCR.

We foster a team-oriented environment at LCCR and depend on the SCORE! Arcade Play makers to represent our company in a courteous and professional manner with special attention to providing exceptional guest service and maintaining a fun and inviting atmosphere in the arcade.

Demonstrates a strong commitment to providing exceptional guest service.

Exhibits patience, empathy, and a friendly attitude when assisting guests.

Maintains a positive and enthusiastic demeanor to enhance the overall guest experience.

Shows meticulous attention to detail when conducting inventory and restocking game displays.

Takes a proactive approach to identify and address minor repairs on arcade games.

Ensures all game displays are visually appealing and fully operational.

Possesses excellent communication skills, both verbal and written.

Can clearly explain game operations to guests and provide instructions effectively.

Interacts professionally and enthusiastically with guests, co-workers, and management.

Demonstrates the ability to work varying shifts, including days, nights, holidays, and weekends.

Adapts quickly to changing situations and guest needs.

Remains calm and composed in a fast-paced and dynamic arcade environment.

Works effectively as part of a team, supporting colleagues and cooperating with others.

Collaborates with Game Technicians and other team members to resolve machine errors promptly.

Contributes positively to the overall team atmosphere and fosters a team-oriented work environment.

No Direct Reports

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.