ServiceNow HR Application Analyst

Telecommuter TN

Telecommuter AR

Telecommuter FL

Telecommuter SC

Telecommuter MS

Telecommuter AL

Telecommuter LA

Telecommuter NC

Telecommuter TX

Telecommuter GA

Telecommuter KY

R76903

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Service Now HR Application Analyst

We are seeking a mid-level Service Now HRSD analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through Service Now.

• Own configuration and ongoing enhancement of Service Now HRSD modules

• Design and optimize the Employee Center experience

• Analyze requirements and make solution design decisions

• Configure workflows, Flow Designer automations, and platform logic

• Evaluate configuration vs. customization trade-offs

• Troubleshoot complex issues and guide resolution strategies

• Experience with Service Now HRSD

• Strong Employee Center (ESC) configuration experience

• End-to-end configuration expertise

• Ability to make independent configuration decisions

• JavaScript exposure in Service Now

• Portal/widget scripting awareness

• Interest in deeper development skills

• Strong analytical thinking

• Confident communicator

• Ownership mindset

-documentation

• Service Now CSA (certified system administrator)

• HRSD certification (service delivery)

A stepping-stone to senior level with real solution ownership.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80, annually.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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