Client Services Representative

Client Services Representative

Join Arvato as a Client Services Representative and help manage customer accounts, ensuring service level agreements (SLAs) are met. The role involves preparing status reports, adjusting schedules, supporting the Account Manager with technical advice and problem-solving, handling order management, updating inventory, and providing customer support for both international and domestic clients.

• Create daily deliveries and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing teams to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Support continuous process improvements within the department.
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

• At least two years of customer service experience.
• At least two years using Microsoft Office; intermediate to advanced Excel required.
• High school diploma or equivalent.
• Initiative and flexibility to work in a fast‑paced, changing environment.

• Medical, dental, vision, life insurance, and disability pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other –
Industries: Transportation, logistics, supply chain and storage

Location:

Shepherdsville, KY