Senior Operations Manager

Senior Operations Manager – Arvato, Louisville, KY

Arvato is looking for an experienced operations leader to support our growing facilities in the Louisville market. In this role you will be responsible for the end-to-end operations of the entire distribution center in Louisville, Kentucky. Your goal is to provide the highest quality service for our customers by establishing best‑in‑class processes while maintaining optimal cost structures.

• Maintain production, quality, reliability, and safety requirements.
• Hire, train, evaluate, and develop production management staff.
• Serve as key communication link between operations and customers (internal and external).
• Logistics management of operations: coordinate warehousing and distribution activities to ensure timely delivery of products to customers daily and support client month/year‑end activities.
• KRONOS labor management: monitor and ensure all frontline supervisors accurately account for labor efforts in correct cost centers and project codes.
• Prepare OPS data as required.
• Support quality management system and corrective actions.
• Oversee safety and engagement as required.
• Responsible for client KPIs: on‑time delivery, inventory control, claims, and on‑time shipping.
• Plan and execute peak season operations.
• Train warehouse associates for all functional areas.
• Lead and manage a team of OPS managers, providing guidance, training, and support to ensure that goals and objectives are met.
• Inventory management: ensure inventory control metrics are aligned and OPS processes do not create errors; support customer audits and physical inventory as required.
• Continuous improvement: identify areas for improvement within QMS processes to enhance efficiency, reduce costs, and minimize waste throughout the supply chain.

• 10+ years of operations experience within a multi‑client supply chain and high‑tech environment, including developing, motivating, and leading cross‑functional teams.
• Bachelor’s degree preferred.
• ERP systems experience required; SAP preferred.
• Active management of production, quality, and technical support areas.
• Workforce management experience in a temp labor environment.
• Experience in fulfillment environment with automation (WCS, WMS + subsystems).
• Strong analytical, process‑improvement, and communication skills.
• ISO experience strongly preferred.

• Medical, dental, vision, life insurance, and disability coverage.
• 401(k) with company matching up to 6%.
• Paid time off, including paid holidays.
• Flexible spending accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee assistance program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.