Operations Manager; Cold Chain & Plasma Operations

The Operations Manager is responsible for the strategic leadership, performance, and compliance of warehouse and distribution operations supporting the storage, handling, and distribution of temperature-sensitive blood plasma and biologic products. This role provides leadership across multiple functional areas, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, and transportation coordination.

• Provide leadership and direction for all warehouse and plasma distribution operations.
• Establish operational strategies to achieve customer service, quality, inventory, safety, and financial objectives.
• Monitor and analyze operational performance metrics, identifying trends and implementing corrective actions when necessary.
• Develop workforce plans to support current and future business requirements.
• Partner with site leadership to support business growth, customer onboarding, capacity planning, and operational scalability.
• Ensure adherence to standard operating procedures (SOPs), work instructions, and regulatory requirements.
• Lead daily, weekly, and monthly operational reviews focused on performance, service, quality, and continuous improvement.

• Provide oversight for the receipt, storage, movement, and distribution of blood plasma and plasma-derived products.
• Ensure compliance with all customer requirements, GMP, GDP, FDA, OSHA, and applicable regulatory standards.
• Lead investigations involving product variances, quality events, temperature excursions, customer complaints, and inventory discrepancies.
• Partner with Quality leadership to ensure audit readiness and successful customer, regulatory, and internal audits.
• Drive initiatives to enhance product integrity, process compliance, and customer satisfaction.

• Analyze labor utilization, productivity, and throughput metrics to maximize operational efficiency.
• Identify opportunities for cost reduction while maintaining service, quality, and compliance standards.
• Support contract performance requirements and customer service level agreements (SLAs).
• Participate in customer business reviews and operational performance discussions.
• Develop business cases and recommendations for staffing, equipment, technology, and capital investments.

• Ensure compliance with all company safety policies, regulatory requirements, and environmental standards.
• Review incident trends and implement corrective and preventive actions.
• Lead investigations involving workplace injuries, near misses, product incidents, and compliance concerns.
• Ensure completion of required certifications, regulatory training, and compliance programs.

• Lead, coach, and develop supervisors, team leads, and operational personnel.
• Establish clear performance expectations and accountability measures.
• Conduct performance reviews, talent assessments, succession planning, and development discussions.
• Support recruitment, hiring, onboarding, and retention efforts.

• Lead Lean, Six Sigma, and operational excellence initiatives.
• Drive improvements in productivity, quality, inventory accuracy, service performance, and employee engagement.
• Utilize data and operational metrics to identify opportunities and measure results.
• Partner with Engineering, Quality, and Inventory Control teams to improve processes and eliminate waste.
• Implement sustainable solutions that improve throughput, compliance, and customer satisfaction.

• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field preferred; equivalent experience considered.
• 5+ years of progressive…