Administration Coordinator

Location: Pilton

Our well-established client is looking for an organised and customer-focused Administration Support Coordinator to join their team in South Molton.

Job Title:

Administration Support Coordinator
Job Type: Full Time;
Temporary to Permanent

Hours:

Monday - Friday 8:00am - 5:00pm (1 hour lunch break)
Pay Rate: £13.70 per hour

Location:

Barnstaple
 
About the Client:
Our client is a specialist renewable energy business providing heat pump solutions and associated installation, maintenance and customer support services. The company works closely with customers, engineers, suppliers and internal teams to deliver reliable and efficient renewable energy solutions.

Key Responsibilities of the Administration Support Coordinator:
 
Providing accurate and timely administrative support to the Customer Services function
Handling first-line customer, supplier and engineer communications via telephone and email
Maintaining accurate customer records, databases, trackers, files and system updates
Supporting engineer scheduling and coordinating with customers, suppliers and internal departments
Preparing and tracking service and maintenance quotations
Supporting finance with overdue service and maintenance invoice administration and customer follow-up
Assisting with ENA, DNO and related design administration where required
Tracking outstanding actions, following up on dependencies and escalating delays or issues promptly
Preparing, updating and tracking documents and submission records
Identifying and escalating missing information, discrepancies, scheduling issues and administrative errors  Requirements of the Administration Support Coordinator candidate:
 
Previous experience in administration, customer service, office support, scheduling or a similar environment preferred
Confident and professional telephone manner
Strong organisational and coordination skills
Good written and verbal communication skills
Good working knowledge of Microsoft Office and general business administration systems
High level of accuracy and attention to detail
Ability to maintain clear and accurate records
Reliable time management and the ability to manage multiple priorities
Ability and willingness to learn new systems and procedures
Professional, reliable and able to work effectively with customers, engineers, suppliers and internal departments  

What We Offer to the Administration Support Coordinator candidate:
 
Competitive salary
Paid Holidays
Company pension
Full training and on-the-job support
Friendly and supportive working environment
Opportunity to develop specialist administrative and customer service skills  Cooper Golding is acting as an Employment agency for the purposes of this role