Service Manager – MOTS & SHAP

Job Role: Service Manager – MOTS & SHAP

Salary: £34,505 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Shepton Mallet

• Participation in an on-call out-of-hours rota.
• Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel).
• Regular travel between services and partner organisations may be required.

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

As Service Manager
, you’ll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet, providing operational leadership and supporting teams to deliver high‑quality, person‑centred services for people experiencing homelessness and social exclusion.

You’ll be responsible for managing day‑to‑day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you’ll drive continuous service improvement and ensure positive outcomes for the people we support.

This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community.

• Lead and manage local teams, providing effective supervision, support and performance management.
• Oversee the delivery of high‑quality, person‑centred services that achieve positive outcomes for clients.
• Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs.
• Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients.
• Manage budgets, performance reporting and operational compliance across the service.
• Drive continuous service improvements while promoting Alongside's values and a positive team culture.

• Experience managing teams within homelessness, housing, social care or a related support service.
• Strong leadership, communication and people management skills, with the ability to motivate and develop others.
• Experience managing service performance, budgets and achieving quality standards and contractual targets.
• A commitment to delivering person‑centred, trauma‑informed support and building positive relationships with partners.
• A full UK driving licence and access to your own vehicle, with flexibility to participate in the on‑call rota.

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing to 30 days after four years' continuous service.
• 30% staff discount at our charity shops.
• A generous and competitive pension scheme.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Blue Light Card eligibility, offering discounts on thousands of brands.
• A supportive culture where staff feedback is valued and regular supervisions are encouraged.
• Reflective Practice sessions facilitated by external professionals.

As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.

We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.

If you have any questions about this role, please contact the Recruitment Team at recruit
.

Please note:
We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.