Service Manager

Location:

Shepton Mallet

Salary: £34,505 per annum

Hours:

37.5 hours per week

Contract:

Permanent

Our client is seeking an experienced and motivated Service Manager to lead their MOTS & SHAP services in Shepton Mallet. This is an excellent opportunity for a passionate leader who is committed to delivering high-quality support services and empowering individuals to achieve positive outcomes.

As Service Manager, you will oversee the day-to-day operation of the service, ensuring the delivery of safe, effective and person-centred support. You will lead and develop a team, monitor service performance, manage budgets and resources, and build strong partnerships with external organisations and stakeholders.

You will play a key role in ensuring contractual requirements and quality standards are met while driving continuous improvement across the service.

• Lead, motivate and manage a team to deliver high‑quality support services.
• Monitor and improve service performance against contractual targets and quality standards.
• Manage budgets and resources effectively.
• Support, coach and develop staff to achieve their full potential.
• Build and maintain positive relationships with partner agencies and stakeholders.
• Promote person-centred and trauma‑informed approaches across the service.
• Participate in the on‑call rota and respond to operational needs as required.

The successful candidate will have:

• Experience managing teams within homelessness, housing, social care, or a related support service.
• Strong leadership, communication and people management skills, with the ability to motivate and develop others.
• Experience managing service performance, budgets and achieving quality standards and contractual targets.
• A commitment to delivering person‑centred, trauma‑informed support.
• The ability to build effective relationships with partners and stakeholders.
• A full UK driving licence and access to your own vehicle.
• Flexibility to participate in the on‑call rota.

• Regular travel between services and partner organisations may be required.
• Permanent position working 37.5 hours per week.
• Based in Shepton Mallet.