Assistant Manager

At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.

• Partner with Store Leader to develop the best team:
  • Support in creating a high performing team where diversity is celebrated and each individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions – internally and externally.
  • Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
  • Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
• Always be Customer focused:
  • Nurture a welcoming and fun environment for your customers and team.
  • Committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
  • Culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
  • Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
• Collaborate with Store Leader to be commercially driven:
  • Continually demonstrate a commitment to driving your business.
  • Be influential and develop a network around you to help deliver your goals and accelerate store growth.
  • Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
  • Lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• Care about people and the planet:
  • Embodies our Values in all you do by being honest, dynamic, and community spirited.
  • Supports Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
  • Inspire to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader
• In love with fashion!

• Competitive basic salary
• Bonus
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at