Agency Support Agent

Agency Support Agent (Sherbrooke)

Build your future with us. Are you driven by customer service and supporting sales teams, and looking to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As an Agency Support Agent (Sherbrooke), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team.

This position offers a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of our priorities, fostering a culture of collaboration, trust, and continuous improvement.

• Welcome and assist clients and the sales force, in person or over the phone, providing professional and courteous service.
• Ensure smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and direct requests to the appropriate specialists as needed.
• Provide administrative and operational support to the sales force, including during contracting, onboarding, integration, and offboarding of advisors.
• Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes.
• Contribute positively to agency life by supporting office management, mail handling, office supplies, and documenting processes and tasks related to business operations.

• Recognized for excellent customer service and attentiveness to the needs of clients and the sales force.
• Strong communication and interpersonal skills.
• Proactive attitude, strong motivation, and a positive team spirit.
• Shows autonomy, rigor, and a strong ability to adapt in an evolving environment.
• Relevant experience in administration, office work, or a related field.
• Intermediate level of English, as the role involves occasional interactions with internal or external English‑speaking partners.
• Full proficiency in French (spoken and written), as the role requires daily communication in French.

• On‑site role at the heart of agency activities, with a stable 35‑hour workweek from Monday to Friday.
• Tailored training to support your integration and skill development.
• Competitive benefits: on‑site premium at all times, flexible group insurance, competitive retirement plan, share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and more.

5087, boul Bourque, Sherbrooke.

Our Commitment to Diversity and Inclusion. We support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you with your needs.

We are an equal opportunity employer and encourage applicants from all backgrounds to apply.