SAP-GTS Business Partner

SAP-GTS Business Partner

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The SAP GTS Business Partner is responsible for leading the deployment and evolution of the integrated solutions within the Global Trade Services (GTS) group and other business areas, acting as the single‑point‑of‑contact between the end users and the Center of Excellence.

He/she continuously analyses how the changes will impact the GTS systems and operations and leads the necessary actions to adapt and optimise business processes to drive improvements and ensure their sustainability over time. The SAP GTS Business Partner leads the business requirements development and provides proper communication and training material to the end users on changes.

The SAP GTS Business Partner is recognised for his/her in‑depth experience and knowledge of the GTS business domain and its processes, and works in collaboration with the Center of Excellence to bring best practices forward in the business area.

• Act as the Single‑point‑of‑Contact (SPOC) for GTS end users
• Ensure the GTS team stays proficient with changes by providing continuous learning of new features and processes
• Develop, improve, and maintain GTS training material and exercises; deliver training and coaching to GTS end users
• Link with other SAP Business Partners to integrate GTS requirements with other business areas
• Document GTS knowledge in a knowledge library to ensure sustainment and easy onboarding of new employees
• Onboard new GTS employees in the business area on processes and system
• Request, validate and maintain security end‑user list for the GTS business area
• Evaluate how the change is impacting people, and prepare, clarify, and communicate changes related to business processes, systems, job roles and organisational structures
• Take part in the Center of Excellence to offer permanent and updated support (processes, maintain documentation, train new employees / plan new training roll‑outs, manage priorities on defect resolution, plan improvements and workaround processes)
• Prepare feasibility study for management on strategic initiatives with the support of the Center of Excellence
• Brings best practices within the GTS business area to gain efficiency, improve value and lean processes, by:
  • attending community calls and/or leadership governance
  • suggesting improvements and updating processes
  • providing input to communications, policies, and strategies
  • releasing best practice guidelines
  • keeping an eye on trends and new features to propose initiatives
• Sets tactical plans to support the strategic development goals within the GTS business area and ensures progress towards these goals

• Bachelor’s degree in a discipline related to the business area or any relevant disciplines such as computer science or business administration. Master’s degree is an asset.
• Hold 3 to 5 years of experience in the discipline related to the business area. Experience in business analysis, process improvements, project management are a plus.
• Strong knowledge of the business area as well as its systems, processes, and workflows.
• Strong interest and curiosity for technology‑based solutions and knowledge of SAP/S4/Hana and SAP GTS are highly valuable assets.
• Knowledge of SAP GTS or the concepts around customs operations is a key asset.
• Familiar with project management approaches, tools, and project lifecycle.
• Versed in Microsoft and Google environments.

• Strong communication skills and ability to clearly articulate messages to various audiences.
• Leadership skills and ability to influence, inspire and encourage colleagues and rally others toward a common goal.
• Team player with the ability to establish and maintain strong relationships.
• Embrace change and role‑model desired behaviours.
• Strong analytical, information processing and problem‑solving skills.
• Creative and ability to think out‑of‑the‑box.
• Strong business acumen.
• Ability to plan tactics, set priorities and perform tasks in a fast‑paced environment.
• Extensive background in a collaborative, team‑run environment.
• Essential…