Customer Experience Associate - Fleurimont, QC

Join to apply for the Customer Experience Associate - Fleurimont, QC - 15h role at TD
.

Sherbrooke, Quebec, Canada

15 hours per week

Personal & Commercial Banking

CAD 22.00 – 27.21 per hour

As a Customer Experience Associate you will create an exceptional customer experience on each interaction and support TD’s focus on customer service.

• Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
• Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and other transactions) accurately and efficiently.
• Assist with responding to and resolving customer concerns, escalating when necessary.
• Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.

• Support the achievement of business objectives by supporting advice goals.
• Promote products, advice, services and banking capabilities.
• Understand and apply operating policies and procedures.
• Contribute to business objectives for Operational Excellence.
• Support the timely and accurate completion of business processes and procedures.
• Escalate non‑standard or high‑risk transactions or activities as necessary.
• Support and participate in process improvement opportunities.
• Ensure necessary due diligence to support the accuracy of all customer transactions or activities.
• Be knowledgeable of and comply with the Bank Code of Conduct.

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment.
• Support the team by continuously developing knowledge in one's own area.
• Participate in personal performance management and development activities, including cross training within one's team.
• Keep others informed and up‑to‑date about all relevant or useful information related to day‑to‑day activities.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand champion for your business area/function and the bank, both internally and/or externally.

• Requires established customer service skills to perform a range of routine activities and multi‑step customer transactions, generally with limited financial impact.
• Requires a broad knowledge regarding the basic product suite of the supported business.
• Evaluates and recommends customer solutions from established options.
• Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others.
• Identifies and assesses customer problems in straightforward situations using standard procedures, and escalates non‑standard issues internally; typically addressing routine requests requiring minimal discretion.
• Impacts team results through the quality of the services or information provided to customers.
• Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area.
• Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood.
• Requires working knowledge and skills developed through formal training or work experience.
• Generally reports to a Manager Customer Experience or Branch Manager.

• High School diploma and/or equivalent.
• At least 1 year of relevant experience.
• Post‑Secondary or Undergraduate degree in a related field preferred.

Entry level

Part‑time

Other

Banking

We look forward to reviewing your application.