Customer Relations Specialist, Global Services

Customer Relations Specialist, Global Services

Join to apply for the Customer Relations Specialist, Global Services role at BRP.

We’re looking for a customer relations specialist to solve problems, and win back and retain the most demanding customers in our global network (Americas, EMEA and Asia-Pacific). You'll be working closely with the dealer network, customers and your customer service colleagues.

• Find, negotiate and propose creative solutions to complex customer problems through discussions and written communications.
• Identify and elevate customer dissatisfaction to improve operational processes.
• Find the right balance between the needs of the company and those of its customers, using best practices in customer experience.
• Establish relationships with other company functions and departments to mobilize the right resources at the right time to optimize problem resolution.

• Experience in customer service or customer relations required.
• Excellent verbal and written communication skills.
• Resourcefulness and flexibility.
• Good judgement, negotiation and problem‑solving skills.
• Outstanding interpersonal skills.
• The ability to follow up and organize work personally.
• The ability to communicate with internal stakeholders located outside of Quebec or in English on a daily basis. A third language would be an asset.

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination:
It’s about the journey.

Entry level

Full‑time

Other

Manufacturing